Questions regarding HerbalExtractsPlus.com:

Q: Where can I find information about specific herbs?
A: Herbal Extracts Plus offers detailed information about each individual herb we carry.  You may view that information by clicking the Single Herbs & Extracts link on the left side of any page of our site. Similarly, you can view information about each of our Proprietary Herbal Remedies and Synergistic Combinations by clicking their respective links on the left side of any page of our website.

Q: I am looking for an herbal supplement for a certain health condition I have. Where can I find suggestions for what herbs to use for my condition?
A: Our Symptoms & Remedies webpage lists many conditions and the herbs recommended for improving those conditions.  In addition, our Proprietary Herbal Remedies have already been specially formulated to help you alleviate many of the conditions listed. You can access the page by clicking this orange text: Symptoms & Remedies or by clicking the link on the left side of any page on this website.

Q: What are your shipping options?
A: Herbal Extracts Plus offers US Priority Mail, UPS 3-Day, 2-Day, and Next Day Air services in the United States.  For shipping to Canada and other countries, we use the USPS (US Postal Service) Express Mail International and the USPS (US Postal Service) Priority Mail International methods. Be sure to review our Shipping Policy prior to ordering as there is a wealth of important information that you should know about regarding each of these services.

Q: What is your return policy?
A: Click the following orange link to view the Herbal Extracts Plus complete Return Policy.

Q: Where can I find information about your company and its history?
A: Our About Us page will introduce you to Herbal Extracts Plus and who we are, our history and our goals, and why Herbal Extracts Plus is your best choice for herbal supplements and general health information available today. There is also a link to this page at the top of our homepage and at the bottom of any page of this website.

Q: Where do I go to order herbal products on your website?
A: All herbs and herbal formulas may be purchased through their individual pages.  All the forms of each herb that we offer are shown on their respective pages. Just click the orange Add to Cart button next to the one you want - it's that easy. Please note:  If you are a first-time customer with Herbal Extracts Plus and intend on signing up for our Senior Citizens discount, please be sure that you register for an account BEFORE adding any items to your shopping cart; otherwise the discount will not be applied properly to the account.

Q: I am uneasy about using my credit card on the internet.  How do I know your website is secure?
A: Herbal Extracts Plus uses the industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information like your credit card number that passes between you and Herbal Extracts Plus.  SSL works by creating a temporary, shared "key" (sort of a digital code book) that allows only the computers on either end of a transmission to scramble and unscramble information.

To anyone between the sender and the receiver, including all the servers that may relay the message, the SSL transmission is indecipherable gibberish.

SSL makes on-line ordering just as secure as using your credit cards anywhere else.

Here's how it works:
Exchanging "Hellos"
When your browser lands on a secure Web page, the server that is hosting the secure site sends a "hello request" to the browser. The browser then replies with a "client hello."  In networked environments (and the Web is the granddaddy of all networked environments), individual PCs are often called "clients."  The server, ever the polite one, responds back with a "server hello."  Exchanging all these "hellos" lets your browser and the server's Web page determine the encryption and compression standards that they both support.  They also exchange a "session ID," a unique identifier for that specific interaction.  Once they have greeted each other, the browser asks for the server's "digital certificate."  It's the on-line commerce version of saying "Can I see some ID, please?"

A Digital Certificate
On-line companies get digital certificates from a Certificate Authority, like RSA Data Security Inc. or VeriSign Inc.  A Certificate Authority verifies a company's identification, and then issues a unique certificate as proof of identity.

Sharing the Key
After your browser and our secure server provider have 'shaken hands,' and after your browser has checked our digital certificate, then your browser uses information in our digital certificate to encrypt a message back to us that only our secure server can understand. Using that information, the browser and the server create a "master key."  This master key is like a codebook that both sides can use to encode and decode transmissions.  Only your browser and our server share that "master key," and it is valid only for that individual session.  Using the unique, shared key, your browser and our secure server can exchange sensitive information, like your credit card number, in a way third parties cannot understand or decipher.

When you surf off a secure site, the master keys you once held in common become useless, since they are good for one session only.  When you go back to the secure site again, your computer and the secure server will again go through the whole process, and then create another "master key."

Knowing When You are on a Secure Site
You can tell when you're on a secure site by looking at the image of a padlock or key somewhere along the bottom of your browser's window. If the key is unbroken, or the lock is closed, and the image is golden or glowing, that means you're connected under the cloak of SSL security. Most browsers can also be set to alert you when you enter and leave a secure site.

Is it Safe?
The legal department goes crazy when we speak in absolutes, but SSL does make your on-line purchases extremely safe. The way to break an SSL encryption is with brute force by intercepting the encrypted message containing your credit card number, recording it, and then using a sophisticated computer to try every possible combination until the master key is cracked.  To combat even that approach, most keys range from 40 to 1,024 digits long (each digit is either a 1 or a 0).  As the number of digits in the key gets longer, the number of possible combinations grows into the trillions. Therefore, the longer the key is - the more secure it is.

We believe strongly in the safety of SSL. Encryption technology continues to evolve, however, so Herbal Extracts Plus will continually review ways to improve security, including new, even more bulletproof encryption methods.

Q: I do not have a credit card.  May I pay with a check or money order?
A: Absolutely!  We have a printable order form, which is accessible from any page of our website.   You can find it by clicking on the last link in the row of links at the top of any page of our website. It says "Order Form" and can be used for anyone who wants to pay by check or money order, or by anyone who just doesn't want to use their credit card over the internet. Although we can assure you that our website is fully secure, we do understand your concerns and have developed this order form with you in mind. You can also access this form from the shopping cart area of our website (the link says "Check/Money Order" and it is located on the left side of the page) as well as from our Site Map (there is a link to our site map at the bottom of every page of the site).

Please note that when paying by check or money order, your order will not be shipped until we have received your payment.  Please view our Ordering Info for all of our ordering options and related information.

Q: How do I know that my Customer Reward Points have been applied to my order?
A: Our online ordering system is now able to show you and deduct your Reward Points from your order as long as you are logged into your account before proceeding through the checkout process. When you come to the payment screen of the checkout process, you can apply your Points and your order confirmation will show the deduction. You will also see your Reward Point information on each invoice that you receive with your orders.

If you do not have a password set up for your account, please contact us to set one up so that you can keep track of your Points online. If you do not see Points on your main account screen after logging in, or do not see a correct Points total, please contact us to speak with a Customer Service representative about the issue. Your online account only shows orders from the last 180 days and each one should now show you any Points that you have redeemed on your orders. For information about how to apply Points to your orders, please review our Reward Program information page.

Q: I live nearby to your building; can I pick my order up instead of having it shipped?
A: We understand the convenience that this would give to our local customers but unfortunately, due to insurance reasons because of the fact that ours is a manufacturing facility, only company employees are permitted on the premises; we cannot allow customers in the building. We apologize for any inconvenience this causes, but any orders that you would like to place with us will need to be shipped out per our Shipping Policy.